Managed Agents
Section: DOC-MA-overview#managed-agents.
Build a customer support assistant in small, complete recipes. Start with a signed-in text conversation that the customer can leave and reopen; add an action or attachment only after that path works.
Recommended first recipe
- Build the signed-in chat: authenticate the customer, create one thread and send the first question.
- Follow its accepted run and restore its history after reconnect. The result is a usable conversation, not just an accepted request.
- Set the support defaults and test a representative reply. Reuse a profile when the setup needs to serve several conversations.
- Add one useful action with the navigation recipe or answer a file question with the report-summary recipe.
Finished result: the customer can ask, return to the same conversation and receive the outcome of an authorized action or file request. Keep pending, failed and unknown outcomes visible when a step cannot finish.
| Next customer task | Recipe |
|---|---|
| Make the first authenticated call | Quickstart |
| Keep a conversation across visits | Returning support conversation |
| Keep a reply current and render it once | Updates and message reconciliation |
| Explain the setting on screen | Client context |
| Resume a long thread | Compaction |
| Review an action before it runs | Tool approval |
| Let the user inspect remembered preferences | Memory |
| Choose a route for an image or document | Model selection, filters and worked examples |
| Correct a rejected model request | Selection recovery |
| Populate a task card from an object response | Structured summary |
| Show optional reasoning beside a reply | Reasoning panel |
| Update instructions shared by several assistants | Prompt fragments |
| Add a spoken conversation | Voice (Preview) |
| Delegate a contained repository fix | Coding assistant — upcoming |
| Prepare and approve a website submission | Computer use — upcoming |
| Handle a scoped safety decision or disputed block | Safety — upcoming |
Use the conversation API reference and profile API reference for exact request fields and errors. Each recipe states its current prerequisites, limitations and availability.
Document ID: DOC-MA-overview. Section identities and revisions.