Insights

Section: DOC-IS-overview#insights.

Find why an agent reply failed, compare a proposed change against known examples, or explain a change in usage and cost. Start with the task below; each guide identifies its availability and setup requirements.

Start with this problem	Follow this recipe
A user received a poor or slow reply	Inspect the turn, review the answer, then keep a regression case
A prompt or model change may break working answers	Compare both configurations on the same examples
Users need to tell you whether a reply helped	Build message feedback
Usage or cost increased unexpectedly	Investigate the changed population and representative requests
Your team needs to hear about sustained failures	Configure and follow an alert — Upcoming, not yet available

Start with one real problem and retain the result: a reviewed turn, a versioned comparison, a saved user rating or an explanation of cost. Evaluation setup identifies the account and credential prerequisites. Use the API reference for complete request fields.

Document ID: DOC-IS-overview. Section identities and revisions.