Travila Purchased and Promotional Credit Terms

Section ID: DOC-PRICING-agreement-travila.credits.standard#travila-purchased-and-promotional-credit-terms

Version 2026.10.1 · Effective 2026-10-22

Attaches to: Master Services Agreement travila.msa.standard v2026.10.1

Defaults

Section ID: DOC-PRICING-agreement-travila.credits.standard#defaults

Term	Value
Taxes	Fees exclusive of taxes
Price change notice	0 days
Refunds	Refund window
Refund window	7 days
Dispute window	0 days
Late interest per month	0.0%
Cure period	0 days
Suspension	Read-only
Renewal	Auto-renew
Third-party prices	pass through at the provider's price

Scope and acceptance

Section ID: DOC-PRICING-agreement-travila.credits.standard#scope-and-acceptance

Effective 2026-10-22 for new orders accepted by the customer and the Travila contracting provider identified in the order. The order identifies the legal parties, service start, governing law and dispute forum, selected Plan, rate-card revision and any applicable addenda. Publishing these terms is an offer; it does not by itself establish customer acceptance, amend an existing agreement, start a subscription or authorize a charge. Existing customers remain governed by their accepted terms unless changed in accordance with them.

Purchased balance

Section ID: DOC-PRICING-agreement-travila.credits.standard#purchased-balance

A purchased USD usage credit funds one USD of eligible selected usage charges. No additional credit-purchase fee applies; model and platform SKU prices remain separately visible. Paid credits carry across billing periods for twelve months from purchase, then expire only where lawful and after advance reminders. The customer sees each purchase, consumption and expiry lot. No cash-equivalent transfer or resale is allowed.

Eligibility and consumption

Section ID: DOC-PRICING-agreement-travila.credits.standard#eligibility-and-consumption

Purchased credits pay selected metered usage and explicitly selected supplier reimbursement, excluding recurring base fees, add-ons and taxes unless the order expressly opts those charges in. Apply soonest-expiring eligible credit first and keep purchased and promotional balances traceable. No double deduction or charge for a rejected duplicate event. Credit billing is offered only after allocation, expiry and balance controls have been qualified.

Refund window

Section ID: DOC-PRICING-agreement-travila.credits.standard#refund-window

Refund the unused purchased portion requested within seven calendar days of purchase through the original payment method. Consumed usage is not refunded unless charged in error. Mandatory rights and provider-breach remedies prevail.

Auto-recharge and depleted balances

Section ID: DOC-PRICING-agreement-travila.credits.standard#auto-recharge-and-depleted-balances

Auto-recharge is off by default and requires explicit selection of threshold, amount, maximum exposure and payment authorization. Cancelling consent stops future recharges. No negative balance, overdraft or credit line is implied. A spending limit and a funded balance are independent controls; both must allow a new charge. A hard real-time spending cap applies only when the accepted order expressly provides one.

Promotional and remedy credits

Section ID: DOC-PRICING-agreement-travila.credits.standard#promotional-and-remedy-credits

Promotional credit is issued only by a specific grant naming eligible charges, amount and expiry; it has no cash refund and does not pay taxes. Startup platform-fee discounts are not usage-credit grants. SLA remedy credits apply only to their qualifying service. Publication of these terms does not issue a grant.

Document ID: DOC-PRICING-agreement-travila.credits.standard