Travila Master Services Agreement

Section ID: DOC-PRICING-agreement-travila.msa.standard#travila-master-services-agreement

Version 2026.10.1 · Effective 2026-10-22

Defaults

Section ID: DOC-PRICING-agreement-travila.msa.standard#defaults

Term	Value
Taxes	Fees exclusive of taxes
Price change notice	30 days
Refunds	Prorated
Dispute window	60 days
Late interest per month	1.5%
Cure period	15 days
Suspension	Read-only
Renewal	Auto-renew
Third-party prices	set by us
Payment method	Card
Payment method	Invoice

Definitions

Section ID: DOC-PRICING-agreement-travila.msa.standard#definitions

Allowance — A stated quantity included without an additional charge for a specified SKU and period. Its scope and reset rule belong to the selected offer. Commitment — The duration or spending obligation accepted for an offer, separate from its invoice cadence and any trial before paid service. Credit — A stated monetary amount available to offset eligible charges. Funding, eligible charges, expiry and rollover require explicit terms. Meter — A defined quantity of platform activity or retained capacity, with its unit, measurement basis and dimensions. Defining a meter does not mean it is emitting usage. Overage — Usage above an applicable allowance, treated at the selected list price or plan price, or blocked by the plan. Plan — A versioned platform offer that groups the base fee, included SKUs, allowances, billing cadence and commitment under governing commercial terms. SKU — A separately priced unit of an offer, with its currency, pricing method and price bands. A usage SKU identifies the meter it prices.

Scope and acceptance

Section ID: DOC-PRICING-agreement-travila.msa.standard#scope-and-acceptance

Effective 2026-10-22 for new orders accepted by the customer and the Travila contracting provider identified in the order. The order identifies the legal parties, service start, governing law and dispute forum, selected Plan, rate-card revision and any applicable addenda. Publishing these terms is an offer; it does not by itself establish customer acceptance, amend an existing agreement, start a subscription or authorize a charge. Existing customers remain governed by their accepted terms unless changed in accordance with them.

Commercial definitions

Section ID: DOC-PRICING-agreement-travila.msa.standard#commercial-definitions

A Meter defines the activity or capacity counted. A SKU states its price. A Plan selects the offered SKUs and the base fee. An Allowance is the included quantity; Overage follows the selected price or blocking rule. Credit applies only under explicit eligible-charge and expiry terms. A Commitment is distinct from billing cadence and any trial.

Orders and service scope

Section ID: DOC-PRICING-agreement-travila.msa.standard#orders-and-service-scope

An accepted order identifies the parties, selected Plan, exact SKU revisions, permitted uses, service period and applicable addenda. The order controls negotiated commercial specifics; a data-processing addendum controls personal-data processing; other conflicts follow this agreement. Draft records and marketing do not establish customer acceptance.

Subscription and measured usage

Section ID: DOC-PRICING-agreement-travila.msa.standard#subscription-and-measured-usage

The monthly platform fee is USD 2,499. The twelve-month commitment is USD 1,999 per paid month, collected monthly in advance: USD 23,988 over twelve paid months, excluding usage and taxes. Each includes one project. Usage and optional services are additional only under selected SKUs. The annual offer has a cancellable thirty-day platform-fee trial requiring explicit paid purchase. Trial usage is not free unless an express Allowance says so.

Usage calculation and invoice evidence

Section ID: DOC-PRICING-agreement-travila.msa.standard#usage-calculation-and-invoice-evidence

Measure the actual served model and the declared Meter dimensions. Graduated bands charge only quantities inside each band; volume bands use the rate for total volume. Apply an Allowance once, at its stated scope and period. An Overage is charged only under its selected rule. Preserve usage identifiers and quantity/rate evidence; correct duplicates and confirmed billing errors. Missing usage or supplier-cost evidence is unresolved, not zero usage. Billing collection begins only after the applicable metering and duplicate-charge controls have been qualified.

Payment and taxes

Section ID: DOC-PRICING-agreement-travila.msa.standard#payment-and-taxes

Collection: recurring fees in advance, measured usage in arrears or deducted from an explicitly funded prepaid balance. Card collection requires authorization. Invoice eligibility is individually approved; approved invoices are due thirty days after issue, with no automatic spend threshold. Prices exclude legally applicable transaction taxes, itemized separately; provider income taxes remain the provider’s responsibility. No automatic overdraft or auto-recharge consent is implied.

Price changes and third-party charges

Section ID: DOC-PRICING-agreement-travila.msa.standard#price-changes-and-third-party-charges

Give at least thirty days of advance notice of increases to existing prices; apply them prospectively after the notice period. Preserve fixed committed platform fees for the current term unless the order expressly allows otherwise. Supplier list-price changes do not automatically replace authored SKU rates. A separately selected pass-through charge needs attributable supplier evidence and an explicit margin; a customer-funded credential creates no platform reimbursement for the same supplier cost. Notification handling and attributable delivery costs remain separate.

Billing disputes and overdue payment

Section ID: DOC-PRICING-agreement-travila.msa.standard#billing-disputes-and-overdue-payment

A customer may dispute a charge in good faith within sixty days of its billing date and must pay the undisputed balance on time. Investigate disputed quantities and rates; do not charge late interest or suspend solely for a reasonably disputed amount while the customer cooperates. For undisputed overdue balances, give written notice and fifteen days to cure. Thereafter simple interest is the lesser of 1.5 percent per month or the legal maximum, only where lawful.

Renewal, cancellation and termination

Section ID: DOC-PRICING-agreement-travila.msa.standard#renewal-cancellation-and-termination

Monthly subscriptions renew monthly and may be cancelled before the next period. Annual commitments renew for twelve months only when the accepted order clearly discloses renewal and permits non-renewal notice at least thirty days before term end. A trial never creates a paid Commitment without explicit purchase. A party may terminate for material breach remaining uncured fifteen days after notice, or immediately for an incurable material breach. Earned usage and agreed committed fees remain payable subject to express remedies and law.

Refunds and credit treatment

Section ID: DOC-PRICING-agreement-travila.msa.standard#refunds-and-credit-treatment

Ordinary cancellation does not refund consumed service or the current paid subscription period. If the provider terminates for convenience or the customer terminates for an uncured provider breach, refund unused prepaid platform fees proportionally for the unserved period. Correct duplicate or erroneous charges and honor mandatory refunds. Purchased usage Credit has separate supplemental terms; promotional credits and service-remedy credits are distinct from purchased funds.

Suspension and continuity

Section ID: DOC-PRICING-agreement-travila.msa.standard#suspension-and-continuity

For payment default after the stated cure period, the posture is read-only access where technically available, preserving a reasonable export route. Security threats, unlawful use or serious abuse may require immediate proportionate restriction, with notice when lawful and practical. Restore service after the cause is resolved. The order identifies available export methods and continuity arrangements; this agreement does not promise an unimplemented export mechanism.

Customer content and AI services

Section ID: DOC-PRICING-agreement-travila.msa.standard#customer-content-and-ai-services

Customers retain their content and grant only rights needed to provide the selected service. Customers must have permission to submit data and use outputs. AI outputs may be inaccurate and require appropriate human review. The order identifies the selected AI providers and their applicable data-use terms. Use of customer content for training requires the customer’s express authorization under those terms; no uniform third-party retention or training guarantee is implied. No zero-retention, residency or regulated-use promise is inferred.

Confidentiality, security and support

Section ID: DOC-PRICING-agreement-travila.msa.standard#confidentiality-security-and-support

Each party protects the other’s non-public information with reasonable care, limits access to authorized people and uses it only for the agreement. Lawful disclosures receive notice where permitted. Security measures, subprocessors, data locations and deletion periods belong in completed customer schedules. Support scope is stated in the order. Beta services carry no contractual uptime commitment; an SLA applies only when expressly adopted after operational qualification.

Risk allocation

Section ID: DOC-PRICING-agreement-travila.msa.standard#risk-allocation

Mutual general liability cap: fees paid or payable under the affected order during the preceding twelve months. Exclude indirect and consequential loss to the extent lawful. Fraud, deliberate misconduct, liabilities that law forbids limiting, and payment obligations are outside that cap. Confidentiality, data protection and intellectual-property indemnities require negotiated treatment in the completed order; this agreement does not assign them an unlimited or increased cap.

Existing benefit and add-ons

Section ID: DOC-PRICING-agreement-travila.msa.standard#existing-benefit-and-add-ons

An eligible non-funded organization may receive three platform-fee months once under a separately accepted promotional order, excluding usage, additional projects and add-ons. It replaces rather than stacks with the annual trial. Eligibility, redemption and enforcement must exist before applying the benefit. The optional project AI Assistant is USD 100 per project-month when expressly ordered, with active-duration proration. Publication of these terms issues no grant and creates no customer entitlement.

Rate card coverage and separately quoted services

Section ID: DOC-PRICING-agreement-travila.msa.standard#rate-card-coverage-and-separately-quoted-services

The published model rate card covers the 56 expressly listed models and separate input/output token quantities at fixed USD prices. These list prices are derived from a dated provider catalog plus a 15% service markup; the published amounts control and do not change automatically with supplier prices. There is no blanket price for an unlisted model or modality. Speech recognition, speech synthesis, video input processing, video generation, stock-data tools and currency-data tools require a separate written quote before use is chargeable. Session handling, where selected, is a separate listed service and does not include unquoted provider processing. Each selected model SKU includes a free graduated band of 100,000 input tokens and a separate 100,000 output tokens per project subscription per monthly billing period. Only excess usage is chargeable; free quantities reset each period, do not roll over and do not transfer between models or subscriptions. Other listed SKU allowances apply as stated. Additional promotional allowances or volume discounts require an express accepted order.

Document ID: DOC-PRICING-agreement-travila.msa.standard